Refund policy

RETURN POLICY (U.S. DOMESTIC ONLY)

We want you to be completely happy with your purchase. If for any reason you are not satisfied, we will gladly accept returns on most items within 14 days of receipt. Please email us with your order number and reason for return at contact@marianmaurer.com for detailed return instructions. Please allow 4-7 days for us to process your return.

All returned merchandise must be in its original packaging and condition.

After 14 days, all sales are final.

Please note that special orders, custom ring sizes, sale items and custom pieces are final sale and cannot be returned.

Please note that all return shipping costs back to us are your responsibility, unless the item is damaged.

We recommend shipping all items through UPS or FedEx in a box, not an envelope. We are not responsible for lost packages, and we cannot issue a refund if your package is lost or damaged. We will not accept CODs. Please insure the package for the full amount of the merchandise you are sending back to us.

We reserve the right to deny credit if the merchandise returned does not meet our return policy requirements.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.